Support - Nextgen




	1. Internet service: Where are the NextGen services available?
	2. How can I pay the bill for services provided by NextGen?
	3. How can I order one of NextGen services?
	4. Do you provide technical support?
	5. Do I have to pay any fee for cancelling the contract?
	6. How much do I have to pay for changing my current tariff plan with a lower value subscription?
	7. What are the minimal requirements for my PC?
	8. Does a NextGen installer needs to come to me?
	9. What happens if I change my address?
	10. Can I connect several computers to Internet on the same connection?
	11. What are the advantages of fiber optic cable from other transport solutions?
	12. What advantages does guaranteed access speed offers me?
	13. What are cookies?
	14. Why am I prompted to allow certain programs to access the Internet?
	15. What are viruses?
	16. How can I protect myself against viruses?
	17. What is spyware?
	18. Do you block access to peer-to-peer applications like BitTorrent?
	19. How long can I stay on line?
	20. What is Voice over Internet Protocol (VoIP)?
	21. What are VoIP’s advantage over classic one?
	22. Voice service (VoIP): what happens if I don’t have a tone?
	23. I want to port my phone number. What should I do?
	24. How can I see the list of calls I made?
	25. I want to view channels that are not in my TV grid. What can i do?
	Send us your written request in any NextGen store and we’ll analyze the possibility of adding the requested channel in your TV grid.




	1. How do I enable or disable cookies?
	2. How do I obtain my IP address or MAC address in Windows?
	3. How do I view my Firewall exceptions?
	4. How do I set Windows XP to download and install updates automatically?
	5. How to configure TCP/IP?


	For details regarding the procedure of mass market complaints handling, click here (pdf document)

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