Support - Nextgen

1. Internet service: Where are the NextGen services available?

2. How can I pay the bill for services provided by NextGen?

For any type of package used, you have flexible ways for paying your services. NextGen provides you the following types of payment:

a) at your local NextGen store

b) at any Romtelecom store, with Nextgen invoice, click here for locations
c)at any Cosmote-Germanos store, with Nextgen invoice, click here for locations
d) at your local Pay Point store, with Nextgen invoice, click here for locations
e) at the bank

Bank	ACCOUNT	WAYS OF PAYMENT
Banca Transilvania Sucursala: Victoria	RO66 BTRL 0450 1601 0072 5245	Cash; Payment Order; Internet banking

BRD Sucursala: SMCC	RO82 BRDE 450S V831 8659 4500	Cash; Payment Order

For payments through Payment Order or Internet Banking, you have to mention the cod client and the numar factura in the boxes Reprezentand and Detalii plata.

In order for you to receive the Nextgen bill in electronic format, please send an email to
support@next-gen.ro.

3. How can I order one of NextGen services?

4. Do you provide technical support?

5. Do I have to pay any fee for cancelling the contract?

6. How much do I have to pay for changing my current tariff plan with a lower value subscription?

7. What are the minimal requirements for my PC?

8. Does a NextGen installer needs to come to me?

9. What happens if I change my address?

10. Can I connect several computers to Internet on the same connection?

11. What are the advantages of fiber optic cable from other transport solutions?

12. What advantages does guaranteed access speed offers me?

13. What are cookies?